配送ポリシー

Global Shipping and Logistics Policy Overview
To ensure a smooth and efficient shopping experience for our customers, we have established the following logistics policy, aimed at providing comprehensive transportation, customs clearance, and delivery services as an independent e-commerce website. We aim to provide a smooth shopping experience for our customers by offering transparent logistics processes, fast delivery, and reasonable prices.

Customs Clearance and Warehousing Policy
Customs clearance is a critical step in international shipping for cross-border e-commerce. To ensure smooth customs clearance and delivery, we have established the following customs clearance and warehousing policies.

1. Free Warehousing Period:

o After your product arrives at the customs office of the destination country, you will enjoy a free three-day warehouse storage period. During these three days, we will do our best to help you complete customs clearance procedures and ensure your product is cleared and delivered on time.

2. Excess Storage Fee:

o If customs clearance takes longer than the three-day grace period due to customer reasons (e.g., incomplete or inaccurate documentation, delayed information provision, etc.), you will be charged an excess storage fee. Storage fees are calculated based on specific circumstances and are the customer's responsibility. Excess storage fees vary depending on the storage period and destination, and specific fees are determined on a case-by-case basis.
3. Package Handling:
o If a package is delayed at customs for more than one month and customs clearance is not completed, it will be considered abandoned. In this case, the package may be processed or discarded. In this case, we will notify you in advance, but we will not provide refunds or compensation.
Logistics Tracking and Customer Service
We provide logistics tracking services for all cross-border orders, allowing you to check the delivery and customs status of your package at any time. You can always check the latest information about your order through the tracking system on our e-commerce platform or through our customer service support.
If you encounter any issues or need assistance during delivery, our customer service team is always available to assist you. Please inspect the product upon arrival and contact us immediately if you find any damage or defects.

• Delivery Regions and Estimated Delivery Times
Region Country Estimated Delivery Times
Asia China, Japan, Singapore, South Korea, etc. 5-8 business days
North America United States, Canada, Mexico 7-15 business days
Europe UK, Germany, France, etc. 7-15 business days
Oceania Australia, New Zealand 7-15 business days
South America Brazil, Argentina, Chile, etc. 10-15 business days
Africa South Africa, Egypt, Nigeria, etc. 10-15 business days
•
Through this logistics policy, we strive to provide our customers with a fast, transparent, and secure cross-border shopping experience. From transportation and customs clearance to final delivery, we pay attention to every detail to ensure every order is completed with the utmost efficiency. Our goal is to provide high-quality logistics services and make your shopping experience more enjoyable and seamless. If you have any questions about our logistics policy, please feel free to contact us at any time. We'll be happy to assist you.